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Resident Services Assistant
July 16, 2025 | Comments Off on Resident Services Assistant
Resident Services Assistant - Langdon Park, Poplar, East London - £30,000 to £32,500 plus 10% discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting build to rent residential regeneration scheme comprising of 150 apartments in Langdon Park, East London.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
- Making sure all the health and safety compliance are up to date
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
- Carrying out daily inspections of communal areas and corridors of the estate
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Creating a community feel through communication, events and innovations
- Work alongside the RSM to ensure H&S statutory requirements are met across the development
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
- Liaising with appointed letting agent(s) during initial let up period when needed
- Completing all applicant vetting in line with Savills procedures
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
- Processing offers and completing all tenancy documentation when needed
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Monitor CCTV when at reception
- Support with logging parcels & packages
- Report any estate maintenance issues to the FM manager
- Record accident & incidents
- In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
- Previous BTR/Lettings/Property Management experience required
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: 8am to 5pm OR 11am to 8pm, 5 days per week, including occasional weekends with a day given off in lieu
Salary: £30,000 - £32,500 plus 10% discretionary bonus
Extensive benefits: please ask for benefits booklet
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