Jun
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Resource and Scheduling Manager
June 17, 2022 | Comments Off on Resource and Scheduling Manager
Contract Support Manager
Location: Flexible working available, where you will be based out of our Loughton office with home working available and some travel to other offices and sites
Business Area: Housing Maintenance - Muir Housing contract
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Kier Places are recruiting now for a Contract Support Manager to join our Housing Maintenance team in Loughton, to support the contract & operations team in delivering a customer centric voids, repairs, & planned works maintenance service for our client, Muir Housing Group Association.
Your role will be key to assisting in the management client & key stakeholders, and service delivery in line with contract portfolio KPI's and local performance indicators, as well as managing a team of mobile & static working with an element of administration and subcontractor management.
Key Responsibilities
As a focused Contract Support Manager with Kier Housing Maintenance, you will be responsible for ensuring the effective implementation & management of the Quality Management System, compliance with contract quality requirements, and record keeping compliance; assessing and identifying compliance or operational risks and assisting in developing risk management strategies; providing guidance and assistance on Quality matters; and providing continuous improvement support to operational delivery. We will also look to you to ensure Audits are undertaken in accordance with the Audit Schedule and that any adverse findings are closed out in a timely manner.
As a trusted member of the Housing Maintenance South team, you'll be supporting the Contract Manager to ensure that our supply chain are completing required servicing regimes and producing required documentation in a timely manner to ensure compliance; ensure contractual KPI's and SLA's are achieved and exceeded; and you'll be reviewing non-conformance reports to identify trends & provide statistical data to the Contract Manager and Kier Compliance team for reports.
Working collaboratively with all levels of internal & external stakeholders you'll strive to ensure clear communication between internal & external staff and clients; provide technical and admin support to the client and support staff; work with the Resource Scheduling team to offer support and direction; provide site training/mentoring on the requirements of the Quality Management System; encourage feedback from all employees and sub-contractors on areas of improvement; and work in partnership with our clients to achieve an efficient service delivery.
What do we need from you?
Is this your opportunity for the taking? We want to hear from you if you - have suitable operational and compliance management experience; working knowledge of Health and Safety at Work; full understanding of risk management; have a proven background in a similar role within our industry - it would be a bonus if you also have a HND or Degree in an industry related subject.
Apply now if you are also able to understand and work within complex circumstances with tight deadlines; have the ability to take a 'whole system' approach to service change; are able to influence people through clear, concise communication skills in both verbal and written format; and you are highly organised and responsive, with ability to deliver under pressure.
Due to the nature of this position, you should be flexible and able to travel within the UK as required.
Who are we?
Kier Housing Maintenance (HM) have long standing partnership agreements with housing associations, local authorities and private landlords to conduct responsive repairs and planned maintenance across various sites. Our commitment to our clients has resulted in us being shortlisted for Contractor of the Year at the UK Housing Awards 2020.
Find out more here about the great we offer our employees.
Delivering contracts. Creating communities. Developing careers. Join us today as a Contract Support Manager.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 17th July 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.