Jan
9
Scheduler
January 9, 2018 | Comments Off on Scheduler
Location: Lincoln
Kier Utilities is looking to recruit a Scheduler, who will report to the Planning Manager. The successful post-holder will be responsible for planning and scheduling work to meet key business performance targets and ensuring excellent customer service.
Key Responsibilities:
- Managing work schedule and dealing with jobs that cannot be automatically scheduled or are in jeopardy to ensure that business objectives are met
- Ensure availability is recorded in the system and that on-the-day changes in resources are updated in the schedule, and handle any jobs (planned and reactive) that fall into jeopardy
- Identify customer specific or auto schedule jobs and liaise with the customer using the most appropriate communication method to confirm the appointment
- Liaison with field resources to ensure that work status information is current and monitor customer service levels of proactive and reactive work deployed and keep customers informed where necessary
- Take action to deal with operational staff requests for assistance escalating situations early to manager to assist in managing operational risk
- Highlight areas of process non-compliance from field resources so that training needs may be identified
Key Skills and Qualifications:
- Previous experience in a similar role
- Excellent IT skills
- Able to work under pressure
- Organised & methodical approach to work
- Able to communicate effectively with staff & clients at all levels
Key Skills and Qualifications:
- Previous experience in a similar role
- Excellent IT skills
- Able to work under pressure
- Organised & methodical approach to work
- Able to communicate effectively with staff & clients at all levels
About Kier:
Kier Group plc. is a leading construction, property, residential and services group which invests in, builds, maintains and renews the places where we work, live and play. We operate globally across a range of sectors including defence, education, health, housing, industrials, power, transport and utilities. Listed on the London Stock Exchange, we are a constituent of the FTSE 250 Index.
With a network of 88 UK offices Kier offers national coverage across all of its core activities. Employing 22,000 people, Kier has the financial strength and technical expertise to undertake some of the most significant construction, civil engineering and service contracts in the country.
Kier is an equality and diversity employer.