Jun

15

Scheduler

June 15, 2018 | Comments Off on Scheduler

Scheduler

Location: Norwich

Kier Utilities is looking to recruit a Scheduler, who will report to the ­­­Operations Manager. The successful post-holder will be responsible for planning and scheduling work to meet key business performance targets and ensuring excellent customer service.

Key Responsibilities:
  • Managing work programme and dealing with jobs that cannot be automatically scheduled or are in jeopardy to ensure that business objectives are met
  • Ensure availability is recorded in the system and that on-the-day changes in resources are updated in the schedule, and handle any jobs (planned and reactive) that fall into jeopardy
  • Identify customer specific or auto schedule jobs and liaise with the customer using the most appropriate communication methods
  • Liaison with field resources to ensure that work status information is current and monitor Water UK level of service, keeping customers informed where necessary
  • Take action to deal with operational staff requests for assistance escalating situations early to manager to assist in managing operational risk
  • Highlight areas of process non-compliance from field resources so that training needs may be identified
  • Liaise with all stakeholders to ensure efficient planning
  • Provide frequent operational summary reports to the management team

    • Key Skills and Qualifications:
  • Previous experience in a similar role
  • Excellent IT skills
  • Able to work under pressure
  • Organised & methodical approach to work
  • Able to communicate effectively with staff & clients at all levels

    • About Kier:

    Make the journey. Leave a legacy.

    Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

    Kier is an inclusive employer.

    Let's shape your world together.
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