Dec
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Senior Customer Care Coordinator
December 15, 2021 | Comments Off on Senior Customer Care Coordinator
At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. In addition to this we are committed to being a more inclusive employer and invite applications from a variety of backgrounds. There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our [Division] Division, located in [Location] is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team. The Role This role reports of the Division’s Head of Customer Care. Principle accountabilities of the Senior Customer Care Coordinator role include: Support Head of Customer Care and office based team with day to day customer service enquiries. Highlight performance issues to Head of Customer Care with supporting evidence where required. Ensure all calls received into the department are managed appropriately and issues are logged. Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. Maintain the relevant Customer Care escalation log/monitor. Liaise with the Buying department to order materials as and when required. Ensure defects are reported to sub-contractors on a regular basis. Arrange completion of end of defect works for Housing Associations. Liaise with Site Teams to ensure remedial works are completed within timescales. Liaise with Sales Teams to ensure customer queries are answered. Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Handle customer escalation calls and complaints as first point Keep up to date with technical knowledge and processes Experience, Qualifications and Skills Experience Experience of working as a Customer Care Coordinator in a fast paced environment. Experience of working within the construction or house building sector. Qualifications and Training GCSE Maths and English – Grade 4+ (or equivalent) Skills and Aptitude Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people Ability to liaise with internal and external personnel Good administration skills with the ability to coordinate numerous issues during the working day Able to work to deadlines in a fast paced environment Ability to work on own initiative Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) Committed to diversity and inclusion The Role and Working Conditions Willing to be flexible in respect to day to day duties and hours worked Ability to travel to all development sites, including the divisional office This role requires occasional Saturday working from 09:00am - 13:00pm In return we can offer you: Competitive salary Competitive bonus scheme 25 days holiday, plus bank holidays Contributory pension scheme Life assurance We reserve the right to close this vacancy if a large volume of applications are received.