Mar
17
Senior Repairs Planner
March 17, 2022 | Comments Off on Senior Repairs Planner
LEAD REPAIRS PLANNER REQUIRED
Hampshire
Salary TBC
Exciting permanent role working with a Large Repairs Contractor!
Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.
Key responsibilities:
- Managing operatives diaries
- Liaising with tenants and operatives to arrange repairs
- Understanding of Schedule of rates
- Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
- Prioritising emergency works
- Booking appointments and allocating works to the available operatives, and following works from start through to completion
- Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
- Ensure all relevant data is up-dated on a timely basis
Key skills and experience
- Experience of working in a customer service environment
- Experience in a Housing environment
- Experience in a repairs & maintenance environment
- Makes decisions based on set standards and procedures
- Consistently maintains high level of performance.
- Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
- Resilient in difficult or stressful situations
- Able to empathise with customers
- Able to produce clear and concise correspondence.
- Accurate IT skills (Microsoft Word)
If you have the relevant experience and are available straight away please apply with your most recent CV