Nov

28

Service Charge Analyst

November 28, 2025 | Comments Off on Service Charge Analyst

Service Charge Analyst
Location: Sittingbourne
Salary: £21 to £22 per hour
Contract Type: Temporary - ongoing
Hours: 35 per week

Social Housing Experience needed

Daniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Service Charge Analyst to join their team.

What you'll be doing - Service Charge Analyst

  • Providing responsive internal customer service and supporting all central aspects of service charge delivery in line with KPIs.
  • Compiling and analysing reporting information to support the wider service charge team.
  • Supporting the calculation and allocation of service chargeable expenditure, including preparing and loading data into various systems to ensure accurate charging.
  • Identifying opportunities to increase efficiency by optimising and automating data workflows.
  • Monitoring and auditing data quality to support validation and cleansing.
  • Producing key performance statistics and metrics to support KPI monitoring.
  • Maximising income recovery by ensuring charges are coded and allocated correctly.
  • Supporting the development and embedding of systems and processes to improve service charge delivery.
  • Reviewing and maintaining procedures and process maps to ensure consistent and accurate service charge setting.
  • Assisting the team with data collection and analysis of service chargeable income and expenditure as part of the annual cycle.
  • Supporting year-end certification and liaising with external auditors to evidence service chargeable expenditure.

What you'll need

  • Excellent financial and numerical skills.
  • Strong analytical ability.
  • Good understanding of residential and commercial service charge management.
  • Strong organisational skills and the ability to manage a varied workload to meet deadlines.
  • Advanced Excel skills, including formulas, pivot tables, data cleaning, and data visualisation.
  • High attention to detail and accuracy.
  • Clear communication skills, with the ability to explain complex data to non-technical stakeholders.
  • Strong critical-thinking and problem-solving skills.
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