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Service Coordinator

October 7, 2022 | Comments Off on Service Coordinator

Skills & Experience Required

  • Good organisational and communication Attention to detail is important for this role.
  • High quality work and excellent customer
  • Experience with Microsoft
  • Ability to maintain good relationships with
  • Experience working in an office environment and/or in an FM role is not essential. All processes will be taught and all training for the role will be provided inhouse.

Responsibilities

The position of Facilities Administrator includes but is not limited to the following areas

  • Scheduling, planning and reporting on Planned Preventative Maintenance (PPM) visits with clients
  • Logging incoming calls and arranging call out service support
  • Creating project records on Software System and maintaining accurate records of work
  • Placing orders with suppliers via Software System for materials and services
  • Process completed reports for PPM visits and call out visits and resolve/escalate any follow up visits/repair quotations
  • Renewal of Annual Contracts
  • Schedule and organise ad hoc call outs from FM clients
  • Preparation of cost reports and billing information for submission to accounts department
  • Weekly and Monthly reporting to clients and management
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