Aug
15
Service Coordinator
August 15, 2023 | Comments Off on Service Coordinator
Catfoss Recruitment Ltd are currently in partnership with a well-established construction/utilities heavy plant machinery company.
Due to continued business growth, they are looking to recruit a Service Coordinator on a permanent basis to their expanding team.
Job Title: Service Coordinator
Salary Details: £24K-£28K depending on experience plus benefits (private healthcare, group life cover)
Position duration: Permanent, Monday - Friday 8.30am - 5pm
Service Coordinator - Job Summary:
Working with the Service team you will act as a key support in the smooth running of the service side of the business. Organising important tasks and deadlines.
Providing highly effective, efficient, proactive and confidential support.
Service Coordinator - Standard Duties / Responsibilities:
Include but not be limited to;
* Warranty Management and Liaison
* Planning of Breakdown/Servicing jobs and managing and booking in a spreadsheet of outstanding works.
* Management of Sales Orders including weekly meetings to resolve outstanding jobs
* Overseeing the Stock Processes
* Supporting delivery team lead and the team with all tasks required.
* Input jobs on one link system
* Dealing with incoming Service emails and phone calls
* Overseeing the Service Calendar (Outlook)
* Managing Engineer whereabouts and schedules
* Ensuring tasks carried out are subject to quality control and sign off
* Booking and Managing Pre-Delivery Inspections (PDI's) of new plant
* Communicate and work closely with manufacturing HO on any tasks required
* Liaison with sales regarding PDI's, Delivery Dates and Warranty expiry
* Co-ordinate the completion of sales orders for month end and liaise with Finance
* Stock count support
* Raising Quotes/Sales Orders with SAGE
* Comply with all aspects of company policies & procedures
* Maintain a culture of best practice by attending training courses, both internal and external when and where appropriate.
* Work safely at all times and in accordance with the company's health & safety procedures. Precautions should be taken as necessary when visiting sites, adopting the required PPE.
Service Coordinator - Skills and Attributes
Required:
* SAGE 200 (desirable)
* Forward thinking
* Able to maintain high standards and demonstrate consistent attention to detail.
* To be able to deal with customer requests and react quickly while still following process when short notice is given.
* Pro-active and can work on own initiative. Able to follow instructions and work to deadlines, quick to learn and able to retain knowledge.
* Competent in the use of the Windows package - Word, Excel, Power point, Outlook, Access.
* Demonstrate good organisational skills.
* Excellent verbal and written communication skills with a good standard of English.
* Be able to communicate confidently and effectively with people at all levels.
* To be a team player with a positive outlook and a professional image.
* Flexibility in approach with the ability to adapt from task to task.
* To be reliable and able to understand the importance of being punctual and impact of absence.
* Commitment and loyalty to the business.
* To be able to operate in line with confidentiality requirements associated with the role.
Service Coordinator previous suitable job titles: Service Administrator, Service Co-ordinator, Field Service Coordinator, Hire Coordinator, Operations Coordinator
Please apply ASAP
Due to current high volumes of applications to our advertised jobs, we are unable to respond to every application. All successful candidates will be contacted as soon as possible.