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Service Manager – ERP Finance
December 12, 2022 | Comments Off on Service Manager – ERP Finance
Location: Flexible on location with agile/hybrid working
Business Unit: Kier Group Services
Contract: Full time, Permanent. Able to consider part time working and job share.
Kier Group is more than a leading construction, property, residential and services group. We're the people who shape the world - continually creating innovations in Regional Build, Highways, Utilities and Infrastructure, across 21 market sectors.
Kier IT are currently recruiting for a Service Manager - ERP Finance to undertake Service Performance Management of the ERP Finance IT services, including monitoring service performance, conducting service reviews, and analysing data to identify service improvement opportunities.
Key Responsibilities
In this Service Manager role, you'll manage and deliver quality ERP Finance IT services within a multi-vendor outsourced environment to the agreed service level framework. This role will involve defining service improvement plans and identifying risks within a timely fashion. Working with the business, Heads of IT and Architecture, you'll develop and maintain a business-centric service portfolio which focuses on business outcomes and a defined Service Delivery strategy for continuous improvement. You'll also conduct strategic service review meetings and provide service performance reports for our stakeholders.
What are we looking for?
A business focused, service-driven individual with an ability to understand and anticipate the needs of IT service consumers. You'll have previous experience of working in an integrated service environment from a large organisation with a multi-vendor landscape. An ability to budget, track and allocate costs to align spending with strategic objectives and improve cost transparency for Heads of IT and experience within industry service management standards, including ITIL and SIAM.
Find out more here about the great rewards and benefits we offer our employees.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: Friday 20th January 2023
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page.
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