Feb

19

Software Technical Support

February 19, 2019 | Comments Off on Software Technical Support

Software Technical Support
Northern Home Counties base with national and European travel
£30-40,000 + car + benefits package
Full time, permanent

Timber Frame, SIPS or Light Gauge Steel Designer | BIM / Design and Software combined | Lots of client contact and UK travel | Car provided | Good benefits package

  • Are you an experienced Designer of timber frame, SIPS, light gauge steel, modular building or similar?
  • Are you looking to use your skills and experience in a new and challenging direction?
  • Do you enjoy working with the design software and enjoy sharing your knowledge?


Specialist software company seeks experienced Designer / Design Technician to work with its customer base throughout the UK and Europe. This role is office-based where you will be providing phone support to your clients and maintaining close liaison with your colleagues. However, you will also be making frequent visits to client sites as part of your support and training responsibilities.

You will be working on:
Requests for technical support from your client base
Taking proactive action to increase efficiencies and prevent future problems
Delivering training both by remote means, at your own office and on client sites

Ideally you will have:

  • Proven experience in the construction industry, with good working knowledge of BIM
  • Degree in Architectural Technology, Construction or Civil / Structural Engineering or equivalent experience in BIM
  • Knowledge of AutoCAD and AutoCAD Architecture and ideally specialist design software (eg Revit or similar)
  • Experience in troubleshooting both hardware and software
  • Good working knowledge of Excel macros or any IT related knowledge
  • Ability to troubleshoot and analyse problems
  • Excellent customer service skills, and able to commute fluently in English both verbal and written via a range of media including phone, face to face, presentations and training
  • Good team working skills
  • Prioritisation and awareness of deadlines
  • Willingness to travel to customer locations


This is a great company, offering some excellent benefits including company car, health and dental care, competitive pension contribution, and 22 days' holiday rising to 25 after two years' service. You will also be part of a team who work closely and collaboratively, and have access to a range of refreshments to go with the usual tea and coffee.

Please apply today or call Sue Eustace on 0117 959 2008 for further information. Your call will be treated in the strictest confidentiality.

Key skills: Designer, Design Technician, Design Engineer, timber frame, SIPS, light gauge steel, light steel frame, Revit, AutoCAD, Mitek, Wolf, hsbCAD, Vertex

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