Nov
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November 20, 2018 | Comments Off on Streetworks Administrator
Streetworks Administrator Location: Lutterworth
Contract: Western Power Distribution
Kier work as part of a framework for Western Power Distribution to ensure its customers have power in their homes, businesses, schools and hospitals. We are an essential member of the team mainly working on reactive and planned maintenance.
We employ a number of teams across the region, whose role it is to either respond to emergencies to dig down in the street or on private property to give our client access to repair their asset, or to lay new mains cables as part of their ongoing planned maintenance programme. Our responsibility begins with planning the works and finishes with us clearing site having put it back to the same or better condition than when we arrived, making sure that customers are happy and informed throughout every stage of the works.
KEY TASKS AND ACCOUNTABILITIEs
Manage personal and group emails
Process information received including validation and querying issues
Provide good customer service to internal and external customers both verbally and in writing
Effectively manage own workload, working to tight deadlines
Prioritise work and feed back to line manager as necessary
Run reports on a regular basis as requested
Problem solving and liaison with relevant parties as required
Manage inbound and outbound phone calls
Meet deadlines and report to line manager any potential failures
Comply with government legislation to avoid fines imposed by Highway Authorities
Update various systems accurately with validated information
Communicate effectively with team members and line manager
Chase, request and escalate information as required
ESSENTIAL SKILLS AND EXPERIENCE
Knowledge of communications network and/or Streetworks
Computer literate
Exact and with an eye for detail
Works well under pressure
Team player and communicates well
Good organisational skills
Closing Date 7/12/18
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