Jun
18
Support Analyst
June 18, 2021 | Comments Off on Support Analyst
Location: Manchester
Business Area: Highways
Contract: 12 Months Fixed Term Contract
Let's shape a world, together.
Kier Group is many things to many people. We're a leading Regional Builder, the UK's No. 1 Highways service team and a Top-Three Utility & Power provider. We're an industry-leader in health and safety at work - and a responsible citizen who adds billions of pounds of social value to the communities where we do business. Above all, we're a team of people built on many backgrounds and experiences, a company that values you for who you are and what you do.
Every day, 210,000 vehicles travel across the 31,000km of roads, bridges and tunnels that are built, maintained and operated by the team here at Kier Group. It's one of the reasons why we're acknowledged as the UK's No.1 Highways Services team - delivering £1 billion of social value to the six million people and wider communities who rely on our expertise and experience. Can you join our team? Yes, you can - if you want to be valued for who you are as well as what you do, in a company shaping the future.
Key Responsibilities
In this exciting role you will be responsible for managing Causeway application user incidents via the Service Now application and requests in a timely manner, ensuring either resolution, or further expert assistance is sort promptly as well as performing certain system housekeeping routines. You will also be involved in validating requests for alternations to the system configuration and carry them out where necessary, as well as supporting the system upgrade projects and regression testing.
What do we need from you?
You'll have good interpersonal skills with ability to build effective working relationships with all levels. Ability to prioritise and execute tasks in a high-pressure environment. Ability to work to tight deadlines. A logical mind-set with the ability to quickly adapt. Demonstrates strong analytical and problem-solving skills. Technically competent with good MS Office skills.
What will you receive?
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, click here.
Pre-employment checks
It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.
Thinking. Doing. Innovating. Delivering.
Being part of Kier means living our values of?being Collaborative, Trusted and Focused.?We all have the potential to shape our world, and it's through these values that we will leave?a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing InclusiveRecruitment@kier.co.uk
If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.
Closing Date: 9th July 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page
.