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May 30, 2018 | Comments Off on Technical Support Engineer
The Role - Technical Support Engineer
Due to an internal promotion and an increase in business, my client are looking to recruit two Technical Support Engineers based in Wiltshire. The purpose of these positions is to provide technical support to the general public, engineers and installers for products that are both in and out of warranty.
The Company
A company that doesn't compromise on quality, their products are designed to ensure both durability and efficiency. Constantly developing new technologies and providing straight forward solutions.
Responsibilities
Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst the engineer is on site
Issue jobs for products covered by the manufacturer's warranty to either the engineer on site for customer services to allocate
Dealing with customer/installer complaints, offer solutions and make decisions, dealing with the issue as diplomatically as possible
Logging calls onto the database by leaving notes for every conversation that takes place with the end users, installers and engineers
Answer technical related questions via email
Monitoring fault trends
The Right Person
The successful Technical Support Engineer will have previous experience in this kind of role, you will have been involved in telephone support in a technical capacity or you may be an engineer looking to move into more of an office based position. If you have experience of dealing with warranty issues and or phone based technical support then I would encourage you to apply for this fantastic opportunity.
Interested? Here are your three options:
1. "This is the job for me, I meet all the requirements" - Call now and let's talk through your experience. Ask for Jon Webster on 0116 254 5411 between 8.30am - 5.30pm
2. "I think I'm right for this position, but I'm not sure about some of the detail" - Click "apply now" so I can read your CV and come back to you.
3. "I'm interested but need to know more about what this job can offer me" - email with your CV and questions and I will reply with more detail.
Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
About Precision
This Technical Support Engineer vacancy is posted by Precision Recruitment, specialists in Engineering, Technical, Construction and Sales Recruitment. Operating since 2004, we have placed hundreds of engineers in fantastic new roles. Precision cover the whole spectrum of engineering roles from Welders, Fabricators, CNC Machinists, Panel Wireman up to Production Managers.