Dec
19
Tenancy Administrator
December 19, 2023 | Comments Off on Tenancy Administrator
Tenancy Administrator
Are you a natural communicator who loves to solve problems? We need your customer service skills to help grow our Lettings Progression department!
About us
We are LiFE Residential and we're one of the London's leading privately-owned real estate agencies. We specialise in newly build developments, and we have deep partnerships with global and national property developers, including Galliard Homes and City & Docklands.
We look after 4500 homes across London and have 8 branches across the city, and two international offices in Hong Kong and Singapore. We're always on the lookout for anyone passionate about helping us give best in class service to our property owners, residents, and partners.
About the role
This is a great opportunity for someone with excellent Customer Service experience to join an established company and develop their career within the Property sector. This role is based from our Royal Wharf Office (E16). Key responsibilities include:
- Assisting and supporting the Lettings Progressors with any administration work required in line with progressing a new tenancy.
- Ensure all supporting documents for Landlords are received and uploaded to the database before a property can go to on the market.
- Tenancy deposit registration/renewal deposit registration/un-protection.
- Arranging property cleanings, inventories, and utilities and to action special requirements agreed on the offer.
- Assisting the Lettings Progressors with the processing of change ownerships on the system.
- Understanding of building, content, rent insurance and eviction cover and uploading policies to the database.
- Assisting with customers, clients, and suppliers enquiries in the office.
- Completing of all other business administration duties and projects as assigned.
About you
To be right for this role, you'll need to be an exceptional verbal and written communicator who can switch your style depending on who you're dealing with, you'll also need to able to prioritise and plan work effectively. Finally, as this is a very Customer Service based role, the ideal candidate will have plenty of experience working in a Customer Service position.
The Benefits
In exchange, were able to offer you genuine career progression to help build your skills and expertise in the residential Lettings Progression department. You'll also benefit from:
- 25 Days holiday, plus bank holidays, with more for long service and an extra day on your birthday
- Team and Company socials
- Time off for Charity work
- Paid NFoPP Qualification
If you're ready to apply, or just want to know more, get in touch with us or apply!