Feb
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Tenant Liaison Office/Customer Service
February 3, 2023 | Comments Off on Tenant Liaison Office/Customer Service
Tenant Liaison Office / Customer Service Officer Required - Leeds based, covering Yorkshire & North East
We are currently working with one of our clients in the housing maintenance and development sector and supporting them to recruit a tenant liaison office or customer services office to deal mainly with residents compliments and complaints.
You will be required to travel to sites across Yorkshire and the North East in a company vehicle and meet with residents and customers to provide a professional service for them to report compliments and complaints.
Main duties of this role will include :
- Being first point of contact for tenants and customers in relation to complaints & compliments
- Ensuring effective communication
- Focus on resolution of complaints within given timescales
- Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
- Provide regular, accurate and timely reports
- Ensure all customer feedback is collated and that intelligent analytical approach is adopted
The successful candidate for this role should have GCSEs/ equivalent in Maths & English or have served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services is essential.
On offer is a permanent position, based from our clients Leeds office, with a starting salary of £23,000 plus company vehicle and benefits
Please apply online or contact Richard on 01137334890