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Tenant Liaison Officer

June 26, 2025 | Comments Off on Tenant Liaison Officer

Job Title- Tenant Liaison Officer

Location- Gateshead

Salary- £28,000-£31,000

Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?

Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?

We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a tenant liaison officer to service a major social housing client with housing stock across the North East.

As a tenant liaison officer, you will;

  • Be the first point of contact for residents during scheduled works
  • Make sure that residents are informed and happy with all updates
  • Respond to complaints and issues that arise
  • Keep detailed reports of resident feedback
  • Attend site visits with the site manager and conduct progress surveys when required

As a tenant liaison officer, is it required that you;

  • Have excellent face to face and telephone communication skills
  • Have experience within social housing, and ideally construction/repairs teams
  • Have a full clean driving licence
  • Have a clean criminal record for enhanced DBS checks

As a tenant liaison officer, you will receive;

  • £28,000-£31,000 dependent on experience
  • Company van
  • 27 days annual leave plus bank holiday
  • Pension scheme up to 7.5%
  • Retail discounts and health and well-being benefits

If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you

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