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July 25, 2025 | Comments Off on Tenant Liason Officer
Job Title: Tenant Liason OfficerLocation: Birmingham and surrounding areasPay Rate: £28000-£30000paContract: PermanentHours: Monday to Friday, 8:00 AM - 4:30 PM
We are currently seeking a Tenant Liason Officer to support site operations across social housing projects. This role is key to ensuring strong communication between tenants, clients, and site teams, while helping deliver internal/external refurbishments, paving, fencing, and sustainability works.
Key Responsibilities:
Act as the main point of contact between tenants, site teams, and clients
Manage enquiries, resolve complaints, and provide regular updates to all stakeholders
Coordinate community engagement and social value initiatives
Carry out site visits and face-to-face interactions with tenants and clients
Maintain accurate documentation, reports, and communications
Promote success stories and contribute to marketing efforts
What We're Looking For:
Experience in a customer-facing role (ideally in social housing)
Previous liaison experience on tenanted refurbishment projects is highly desirable
Confident communicator with solid IT and admin skills
Full UK Driving Licence required
Flexible with travel and working hours
What You'll Get:
Competitive salary and benefits package
27 days holiday plus bank holidays (with buy/sell options)
Company pension (up to 7.5%)
Discounted healthcare, high street discounts, volunteering days, and more
If you have the skills and experience we are looking for, we would love to hear from you.
Apply today to be part of a team making a real difference in Birmingham.