Feb
22
Customer Service Advisor
February 22, 2023 | Comments Off on Customer Service Advisor
Customer Service Advisor
Salary £21,560
Blackpool
Monday - Friday
37 hour week
Temp-Perm
Social Housing
Full-time
About the role
As a customer service advisor, you'll handle all incoming calls from our customers. This will be a mainly be through telephone but also face2face, email and social media.
You will be expected to deal with a wide range of queries and issues from both our existing and prospective customers whilst demonstrating excellent customer service skills.
You will have the ability to meet and exceed key performance targets.
You will be take responsibility to manage your own workload whilst ensuring customers need to priority.
Problem solving and communication are essential to thrive in this role, as are initiative and decisiveness. We're not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed. And, if you have experience in a similar role, that will help you hit the ground running.
Skills and behaviours:
- Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)
- Excellent telephone manner, being polite and courteous at all times
- A team player who is able to confidently interact with others, but who is also able to work independently
- Logical thinker with good organisation and administration skills
- Accuracy and attention to detail
- A genuine passion for delivering exceptional customer service
- Work well under pressure
- This is a 100% inbound calls, no sales calls at all
We are looking for 5 to start. If you or you know anyone who could be interested. Please spread the word and get in touch.
WANT TO APPLY?
Please contact Kerry on 07395883655 or email .