Apr
17
Customer Service Officer (Out of Hours) – Inbound Calls
April 17, 2024 | Comments Off on Customer Service Officer (Out of Hours) – Inbound Calls
Customer Service Advisor / Officer
Repairs/Housing Queries
OUT OF HOURS WORK (36 hour week)
Housing and Environment (emergencies) OOH team Monday to Friday 1700-0900, weekends and bank holidays.
You will have considerable experience in a similar customer service role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges and get things done..
The role
Would you like to work within a fast paced vibrant environment and become part of our Out of Hours Team providing a professional, customer focused service to our callers?
Are you able to provide a professional, high quality, front line customer focused service to all Out of Hours callers ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact?
We are seeking an excellent communicator who will handle enquires from customers, internal and external stakeholders providing excellent customer services.
You will be sensitive to the needs of the diverse local community and use all services available to help meet the needs of individuals by liaising with colleagues across the Council, contractors and other partner agencies to resolve enquiries.