May
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Housing Officer
May 2, 2024 | Comments Off on Housing Officer
Housing Officer
Westminster
Monday - Friday
£19.11per hour
General Information:
- 36 hours p/w,
- 9am-5pm Monday to Friday.
- One day p/w homeworking for admin, subject to office staffing levels
- One day per week office reception service Public facing and patch based.
- Maintain regular estate presence Support vulnerable residents working with support agencies and conducting tenancy support reviews Process service requests from residents and manage decants Support gas safety checks and access for repairs
- Manage fraud and unlawful occupation, successions assignments, deaths, household changes
- Support rehousing requests
- Signpost and support repairs Support resident reps and associations
Job Summary:
Manage a designated patch of properties, this may include Social Housing tenants, Council leaseholders, Community Supported residents and some out of borough properties.
Deliver a friendly, effective, professional and high-quality service to all residents and services users.
Lead the management of your patch taking ownership and accountability of all issues ensuring they are progressed as well as leading on communication with residents' groups, customers and stakeholders.
Provide a visible presence on estates. Carry out home visits. Carry out quarterly estate inspections and attend local surgeries as required. Work with a range of Council and external services to support residents.
This will involve working closely and co-operatively with the Housing Income Team, ASB team, Leasehold Services, Repairs, Housing Solutions, Estate Services, Customer Services, Major Works engagement team, Development teams etc. Providing excellent customer service to Council residents, responding to call back requests, emails and letters within established timeframes.