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Complaints Team Lead
North London London
Temp
Office based - 35 Hours
£27 to £29 PAYE per hour

Social Housing Experience Needed

Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Complaints Team Lead to join their team.

Purpose of the Job - Complaints Officer:

Responsible for supporting a customer complaints and statutory enquiry service; including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement Officer. As well leading a team alongside the Manager.

Main Duties:

• Record and log all representations in the form of complaints, MP and Member enquiries, on behalf of Asset Management, in line with Departmental and Corporate procedures.
• Ensure that the content, spelling and grammar of any responses are undertaken to a high standard of quality.
• Investigate, co-ordinate and refine responses, ensuring that are sent in a timely manner to a high level of service.
• Follow and support procedures and administrative processes in relation to complaints in line with current legislation and guidance.
• Work with the Asset Management Service Improvement Assistant in providing information to managers on a regular basis to assist in effective monitoring of services.
• Report any potential problem areas identified whilst undertaking your normal duties to the Asset Management Service Improvement Assistant in order that remedial action can be taken.
• Promote a problem-solving approach to the handling of complaints within the Division, making staff aware of the complaints procedure but aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures.
• To make full use of IT systems and packages in undertaking the duties of the post including CRM, DRS, V5, Adobe PDF, Excel, Word or other systems as required.
• Follow the processes set by the Service Improvement Officer in the context of constant change depending on the Asset Management Divisions priorities.
• To undertake any other work appropriate to the level and general nature of the post's duties, including assisting the Asset Management Service Improvement Officer in undertaking ad hoc projects, reviews as well as assessing, preparing and compiling data.

Complaints Team Lead
North London London
Temp
Office based - 35 Hours
£27 to £29 PAYE per hour

Social Housing Experience Needed

Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Complaints Team Lead to join their team.

Purpose of the Job - Complaints Officer:

Responsible for supporting a customer complaints and statutory enquiry service; including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement Officer. As well leading a team alongside the Manager.

Main Duties:

• Record and log all representations in the form of complaints, MP and Member enquiries, on behalf of Asset Management, in line with Departmental and Corporate procedures.
• Ensure that the content, spelling and grammar of any responses are undertaken to a high standard of quality.
• Investigate, co-ordinate and refine responses, ensuring that are sent in a timely manner to a high level of service.
• Follow and support procedures and administrative processes in relation to complaints in line with current legislation and guidance.
• Work with the Asset Management Service Improvement Assistant in providing information to managers on a regular basis to assist in effective monitoring of services.
• Report any potential problem areas identified whilst undertaking your normal duties to the Asset Management Service Improvement Assistant in order that remedial action can be taken.
• Promote a problem-solving approach to the handling of complaints within the Division, making staff aware of the complaints procedure but aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures.
• To make full use of IT systems and packages in undertaking the duties of the post including CRM, DRS, V5, Adobe PDF, Excel, Word or other systems as required.
• Follow the processes set by the Service Improvement Officer in the context of constant change depending on the Asset Management Divisions priorities.
• To undertake any other work appropriate to the level and general nature of the post's duties, including assisting the Asset Management Service Improvement Officer in undertaking ad hoc projects, reviews as well as assessing, preparing and compiling data.

Plumber - Property Services Location: Northumberland & Newcastle Hours: 40 hours per week Contract: Temporary initially, with opportunity for permanent employment

We are currently recruiting an experienced Plumber to work on a range of property services projects across Northumberland and Newcastle.

This is a temporary role in the first instance, with the potential to be taken on permanently for the right candidate.

Key Responsibilities: Carrying out plumbing works on occupied and void properties

Responsive repairs, maintenance, and minor installation works

Diagnosing and resolving plumbing faults efficiently

Ensuring work is completed to a high standard and in line with health & safety requirements

Liaising professionally with tenants, clients, and site teams

Requirements: Valid CSCS Card

Plumbing qualifications (NVQ Level 2 or equivalent)

Proven experience in property services, maintenance, or a related sector

Own tools

Own van and ability to travel between sites

Strong work ethic, reliability, and good customer-facing skills

What We Offer: 40 hours per week

Competitive hourly rate (depending on experience)

Ongoing work with consistent hours

Opportunity to move into a permanent role

If you're an experienced Plumber looking for steady work with the potential for long-term employment, we'd like to hear from you.

Plumber - Property Services Location: Northumberland & Newcastle Hours: 40 hours per week Contract: Temporary initially, with opportunity for permanent employment

We are currently recruiting an experienced Plumber to work on a range of property services projects across Northumberland and Newcastle.

This is a temporary role in the first instance, with the potential to be taken on permanently for the right candidate.

Key Responsibilities: Carrying out plumbing works on occupied and void properties

Responsive repairs, maintenance, and minor installation works

Diagnosing and resolving plumbing faults efficiently

Ensuring work is completed to a high standard and in line with health & safety requirements

Liaising professionally with tenants, clients, and site teams

Requirements: Valid CSCS Card

Plumbing qualifications (NVQ Level 2 or equivalent)

Proven experience in property services, maintenance, or a related sector

Own tools

Own van and ability to travel between sites

Strong work ethic, reliability, and good customer-facing skills

What We Offer: 40 hours per week

Competitive hourly rate (depending on experience)

Ongoing work with consistent hours

Opportunity to move into a permanent role

If you're an experienced Plumber looking for steady work with the potential for long-term employment, we'd like to hear from you.

Plumber - Property Services Location: Northumberland & Newcastle Hours: 40 hours per week Contract: Temporary initially, with opportunity for permanent employment

We are currently recruiting an experienced Plumber to work on a range of property services projects across Northumberland and Newcastle.

This is a temporary role in the first instance, with the potential to be taken on permanently for the right candidate.

Key Responsibilities: Carrying out plumbing works on occupied and void properties

Responsive repairs, maintenance, and minor installation works

Diagnosing and resolving plumbing faults efficiently

Ensuring work is completed to a high standard and in line with health & safety requirements

Liaising professionally with tenants, clients, and site teams

Requirements: Valid CSCS Card

Plumbing qualifications (NVQ Level 2 or equivalent)

Proven experience in property services, maintenance, or a related sector

Own tools

Own van and ability to travel between sites

Strong work ethic, reliability, and good customer-facing skills

What We Offer: 40 hours per week

Competitive hourly rate (depending on experience)

Ongoing work with consistent hours

Opportunity to move into a permanent role

If you're an experienced Plumber looking for steady work with the potential for long-term employment, we'd like to hear from you.

Field Service Engineer

Northampton

£40,000 + £48,000 (OTE £60,000) + Training + Growing Company + No Weekends + No Call out + Progression + Van

Work for a growing company who has concrete plans to become the industry leader. You will have the opportunity to progress your career long term to higher roles and gain responsibility and benefit from full technical training to develop your skillset and become the best at what you do.

This company operates in the fmcg sector and is rapidly growing and expanding. In result, they are looking for an additional field service engineer to come and join the team and help contribute to their consistent workload. Join now and secure the opportunity to earn well through overtime and progress your career with an industry leader!

Your Role As A Field Service Engineer:

* Service, repairs & PPM's of Winery, Brewery and Distillery Equipment

* Field service role covering Nationwide

* Regular Stay Aways

The Successful Field Service Engineer Will Have:

* Electro-Mechanical Engineering Background

* Full driving licence

* Happy to Travel

Please apply or contact Toby on 07458 163036 for immediate consideration.

Keywords: service engineer, field technician, mechanical, electrical, electronics, electromechanical, fmcg, packaging, mechatronics, maintenance, brewery, distillery, winery, drink dispenser, coffee, games machine, vending machine, northampton, silverstone, banbury, bedford, wellinborough, luton

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