Service Delivery Manager

June 5, 2023 | Comments Off on Service Delivery Manager

We're looking for a Service Delivery Manager to join our Highways team in Exeter. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more.

Can you imagine a world without roads or bridges? Nor can we! Your journey is our journey, come and join us at Kier Highways and make a difference. Connecting roads, connecting people.

Location: Exeter with agile/hybrid working available
Contract: Permanent, Fulltime (Part-time hours available if desired, just let us know)
Salary: Up to £45k + Company Car + 26 days of annual leave + Benefits


As a Service Delivery Manager you'll be responsible for overseeing the delivery of Geographical Information System (GIS) services, web application, and utility maps to a wide range of clients, including engineers, designers and construction workers. In this role you will also play a critical role in ensuring customer satisfaction, managing a team of GS professionals, and maintaining compliance with relevant laws and regulations.

Your day to day will include:

  • Manage day-to-day operations of the GIS service department, including schedules, staffing and customer service
  • Ensure timely delivery of high -quality GIS services, web applications, and utility maps to clients and handle customer complaints
  • Develop and implement GIS service policies and procedures, including quality assurance processes
  • Lead and manage a team of GIS professionals to achieve department goals
  • Foster a positive work environment and promote teamwork among team members
Who are we looking for?

This role of Service Delivery Manager is great for you if you have:

  • Knowledge of Geographical Information System (GIS)
  • Strong leadership and management skills, with a proven ability to lead an motivate a team
  • Experience using ESRI ArcGIS, AGOL and/or ArcGIS Enterprise
We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.

Benefits at Kier

We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
  • new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
  • A huge range of deals and discounts at many your favourite brands
  • 24/7 virtual GP service for you and your family
  • Kier's Green Car Scheme

    And so much more! You can read the full details of all of our benefits on our website:

    Who is Kier?

    We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives:

    At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

    Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

    Diversity and inclusion

    Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

    You can see more about our D&I action plan here:

    Closing date: 3 July 2023

    Please note, interviews may take place before the closing date, and we reserve the right to close applications early.